Privacy Policy
At Dr. Srikanth Bandari’s Mental Health Clinic, your privacy is a top priority. We are committed to protecting the confidentiality and integrity of your personal and health information in accordance with applicable healthcare and data protection laws.
- Data Collected: Includes name, contact details, demographics, medical history, clinical notes, payment details, and other care-related information.
- Purpose of Usage: For diagnosis, treatment, clinical documentation, communication, quality audits, and legal compliance.
- Third-Party Sharing: Only with authorized entities like diagnostic labs, referral clinicians, or software vendors under strict confidentiality agreements.
- Data Protection: Stored in secure encrypted systems with restricted access.
- Cookies: Our website uses cookies to enhance functionality. You may manage cookie preferences via your browser.
- Patient Consent: Implied through voluntary consultation. Informed consent is documented when required.
- Access & Correction: Patients may request copies or corrections of their records in writing.
- Retention: Data is retained as per regulatory requirements.
- Data Breaches: Prompt notification will be provided to affected parties and authorities as per legal mandates.
Terms & Conditions / User Agreement
By accessing the official website of Dr. Srikanth Bandari, you agree to these terms.
- Permitted Use: Informational and lawful use including appointment booking and accessing mental health content.
- User Eligibility: Individuals 18+ or under legal guardianship.
- Security: Users are responsible for securing their login details.
- Prohibited Conduct: Includes providing false data, hacking, uploading malicious code, and rights violations.
- Disclaimers: Content is for informational purposes and not a substitute for medical advice.
- IP Rights: All content is property of Dr. Srikanth Bandari and may not be reused without permission.
- Third-Party Links: Provided for convenience. We are not liable for external content or practices.
- Liability: We are not liable for website disruptions or inaccuracies.
- User Content: Any feedback or input may be used for improvement purposes unless otherwise agreed.
- Modifications: Terms may change without prior notice. Continued use implies acceptance.
- Jurisdiction: Governed by Indian law under courts in Hyderabad, Telangana.
Patient Rights & Responsibilities Policy
We strive for mutual respect and transparency in care.
Rights:
- Dignified, respectful, and non-discriminatory treatment.
- Complete information and informed consent.
- Confidentiality of records.
- Access to emergency care and second opinions.
- Choice of healthcare provider.
- Right to feedback and redressal.
Responsibilities:
- Provide accurate medical information.
- Follow treatment plans and advice.
- Respect staff and hospital property.
- Adhere to hygiene guidelines.
- Clear payments on time.
- Share feedback constructively.
Appointment & Cancellation Policy
Appointments are scheduled for approx. 15 minutes, extendable based on clinical need.
- Booking Methods: Via website, call centre, or walk-in (subject to availability).
- Types: Outpatient, psychotherapy, teleconsultation, and neuromodulation sessions.
- Confirmation: Sent via SMS/email with reference number.
- Late Arrivals: May lead to rescheduling.
- Emergency Cases: Prioritized based on clinical urgency.
- Support: Contact +91 96666 55558 or [email protected]
Inpatient Admission & Discharge Policy
Applies to psychiatric admissions at Dr. Srikanth Bandari’s clinic.
- Admission Process: Requires assessment in the emergency unit before inpatient care.
- Documentation: Valid ID, previous records, and consent forms are mandatory.
- Room Options: Based on availability (general, private, deluxe).
- Discharge: Based on clinical recovery with full summary and review plan.
- Billing: Final bill must be settled before discharge.
Consent Policy
Covers consent for procedures and psychiatric interventions.
- Types: General, informed, emergency, and teleconsultation consent.
- Process: Written/verbal/digital after clear explanation of procedure and risks.
- Emergency Consent: Implied in life-threatening situations.
- Refusals & Withdrawals: Must be documented.
Telemedicine Policy
Offers secure, remote psychiatric consultations via platforms like Google Meet.
- Eligibility: Case-based, not all conditions suitable.
- Consent & ID: Required before the session.
- Data Security: No personal data stored on the teleplatform; EMR maintained securely.
- Prohibited: No recording without consent.
- Prescriptions: Issued as per telemedicine guidelines.
Clinical Governance & Quality Policy
Ensures safety, compliance, and continuous clinical excellence.
- Protocols: Based on latest guidelines and regularly updated.
- Quality Control: Through audits, patient surveys, and peer reviews.
- Safety: SOPs in place for infection control, medication safety, and staff training.
- Committee Oversight: Monitors ethics, feedback, and outcome indicators.
Payment, Refund & Billing Policy
Aims for transparency and fairness.
- Payment Methods: UPI, card, net banking, and cash.
- Estimates & Deposits: Shared in advance; subject to treatment variations.
- Refunds: Processed within 7–10 days for cancellations or unutilized services.
- Disputes: Addressed within 5 working days upon written request.
Medical Records Access Policy
Empowers patients with their medical data.
- Request: Written with ID proof.
- Processing Time: Within 5 working days.
- Content: Includes reports, prescriptions, discharge summaries.
- Corrections: Allowed upon verification.
- Confidentiality: Enforced through encrypted and restricted access.
Medication & Prescription Policy
- Prescription Standards: Issued by registered psychiatrists only.
- Advisory: Counseling on dosage, interactions, and side effects is mandatory.
- Refills: Allowed only after review.
- Controlled Drugs: Require stringent documentation.
- Telemedicine Rx: As per Indian regulations.
Grievance Redressal Policy
Patients can submit complaints via:
- Website form
- Suggestion box
- Direct contact with the Patient Relations Officer
- Acknowledgment: Within 48 hours.
- Resolution: Within 7 working days.
- Escalation: Up to Hospital Director or relevant authority if unresolved.
- Confidentiality: Maintained throughout the process.
Infection Control & Patient Safety Policy
Outlines the safety and hygiene practices at the clinic.
- Sanitation: Frequent disinfection of all surfaces.
- PPE: Mandatory for clinical staff.
- Surveillance: Infection trends monitored by a dedicated committee.
- Emergency Preparedness: Includes fire drills and response protocols.
Cookie Policy
Applies to the website of Dr. Srikanth Bandari.
- Types of Cookies:
- Essential
- Performance
- Functional
- Marketing
- User Control: Users can disable cookies via browser.
- Third-Party Tools: May include Google Analytics under their privacy terms.